Refund/Exchange

🔁 Refund & Exchange Policy — camzzo.com

Last updated: 15.08.2025

At camzzo.com, your satisfaction is our priority. If you're not happy with your order, we’re here to help with refunds or exchanges.

🕒 1. Return & Exchange Window:

You may request a return or exchange within 14 calendar days of receiving your order, if:

  • The item is unused, unworn, and in original packaging
  • All original tags and labels are intact
  • You have proof of purchase (e.g., order number or receipt)

🚫 2. Non-Returnable Items:

We do not accept returns or exchanges for:

  • Custom or personalized items
  • Gift cards or digital downloads
  • Items showing signs of use, damage, or without original packaging
  • Discounted "final sale" items (if stated at checkout)

📝 3. How to Request a Refund or Exchange:

You can submit a request in one of the following ways:

A. Online Form:

  • Go to our Returns & Exchanges page
  • Fill out the request form with order number and reason
  • We’ll respond within 1–2 business days

B. Email:

  • Contact us at support@cammzo.com
  • Include your order number, photos (if damaged/defective), and reason for return/exchange

🌍 4. International Returns & Exchanges:

We accept international returns and exchanges. Please note:

  • The customer is responsible for return shipping costs (unless the error is on our end)
  • Duties and taxes are non-refundable
  • Processing may take up to 15 business days

💰 5. Refund Process:

Once we receive and inspect the returned item:

  • A refund will be issued to your original payment method within 7–10 business days
  • You will receive a confirmation email once processed
  • Shipping fees (if any) are non-refundable unless the return is due to our mistake

🔄 6. Exchange Process:

  • If the requested replacement is available, it will be shipped once we receive and inspect the original item
  • If not, we will offer a refund or store credit
  • Exchanges follow the same timeline as refunds

🚚 7. Return Shipping Responsibility:

  • If the return is due to our fault (e.g., wrong or defective item), we will cover return shipping
  • In all other cases, the customer is responsible for the shipping cost

📩 Need Help?

Contact us at support@cammzo.com if you have any questions. We’re here to help!